Terms & Conditions / Privacy Policy
Last Updated: May 4, 2026
Welcome to Zion Counseling Center LLC.
These Terms & Conditions and Privacy Policy explain the rules for using our website, www.myziontherapy.com
, and how Zion Counseling Center LLC (“Zion Counseling Center,” “we,” “us,” or “our”) collects, uses, and protects information submitted through this website.
By using this website, you agree to these Terms & Conditions and Privacy Policy. If you do not agree, please do not use this website.
Terms & Conditions
1. Website Use
This website is provided for general informational purposes only. The information on this website is not medical advice, mental health treatment, legal advice, crisis support, or a substitute for professional care.
Using this website, submitting a form, sending an email, or requesting a consultation does not create a therapist-client relationship with Zion Counseling Center LLC or any clinician.
A therapist-client relationship is only established after appropriate intake, consent forms, scheduling, eligibility review, and acceptance by a clinician.
2. No Emergency Services
This website and inbox are not monitored for emergencies.
If you are in immediate danger, call 911.
If you are experiencing a mental health crisis, call or text 988.
Do not use this website, contact forms, or email for urgent clinical concerns, emergencies, or crisis situations.
3. Services
Zion Counseling Center LLC provides online therapy services for adults and low-acuity couples, depending on clinician availability, state licensure, clinical appropriateness, and scheduling.
We do not provide therapy for children or teens.
We do not provide emergency services.
We do not provide court-ordered therapy, custody evaluations, forensic evaluations, or legal-related services.
We do not work with couples in active legal disputes, court-related matters, active separation, or divorce proceedings.
We reserve the right to determine whether services are clinically appropriate and available.
4. Website Content
All content on this website, including text, images, graphics, logos, design, layout, and service descriptions, is owned by or licensed to Zion Counseling Center LLC unless otherwise stated.
You may view and use the website for personal, non-commercial purposes only.
You may not:
Copy, reproduce, or republish website content without permission
Sell, rent, or sublicense website material
Use website content for commercial purposes
Modify or distribute website content without written consent
Use the website in a way that interferes with its security or operation
5. Accuracy of Information
We make reasonable efforts to keep website information accurate and current. However, we do not guarantee that all information is complete, accurate, current, or free from errors.
Insurance availability, clinician availability, pricing, services, and scheduling may change at any time.
6. Third-Party Links and Platforms
This website may contain links to third-party platforms, including scheduling platforms, insurance verification platforms, billing platforms, telehealth systems, payment processors, directories, or other external websites.
These third-party websites and platforms are not controlled by Zion Counseling Center LLC. Your use of third-party platforms is governed by their own terms, privacy policies, security practices, and consent documents.
Zion Counseling Center LLC is not responsible for third-party websites, platforms, policies, errors, security practices, insurance determinations, billing decisions, or service interruptions.
7. Insurance Verification
Some clinicians may accept insurance through third-party platforms such as Headway.
Insurance eligibility, benefits, in-network status, and coverage must be verified through the applicable third-party platform. Coverage is not guaranteed until the third-party platform confirms your specific plan details.
Zion Counseling Center LLC does not control insurance verification, claims processing, reimbursement decisions, or benefit determinations made by third-party platforms or insurance companies.
8. Payments
Payment for services, when applicable, may be processed through third-party billing or payment platforms.
Zion Counseling Center LLC does not intentionally collect or store full credit card information through the general website.
You are responsible for understanding your financial responsibility, including private-pay fees, copays, deductibles, coinsurance, missed-session fees, or other charges disclosed through intake, billing, or third-party platform documents.
9. Limitation of Liability
To the fullest extent permitted by law, Zion Counseling Center LLC, its owners, clinicians, contractors, employees, affiliates, and representatives shall not be liable for damages arising from your use of this website, inability to use this website, reliance on website information, third-party platform issues, or technical errors.
This includes direct, indirect, incidental, consequential, special, or punitive damages, unless prohibited by law.
10. Indemnification
You agree to indemnify and hold harmless Zion Counseling Center LLC, its owners, clinicians, contractors, employees, affiliates, and representatives from claims, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these terms, or submission of inaccurate, inappropriate, unlawful, or unauthorized information.
11. Changes to These Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means you accept the updated terms.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes related to this website shall be handled in the appropriate state or federal courts located in Florida, unless otherwise required by law.
Privacy Policy
1. Information We May Collect
We may collect information you voluntarily provide through this website, email, forms, consultation requests, or other contact methods.
This may include:
Name
Email address
Phone number
State of residence
General reason for contacting us
Preferred therapist or service
Insurance or private-pay preference
Any information you choose to include in a contact form or email
We may also collect limited technical information automatically, such as:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage information
Cookies or similar tracking technologies
2. Information You Should Not Submit
Please do not submit sensitive or detailed clinical information through general website forms or email.
Do not submit:
Detailed mental health symptoms
Diagnosis information
Medication history
Full medical history
Social Security number
Full insurance ID numbers
Payment card information
Crisis or emergency information
Legal, custody, court, or divorce-related information
If sensitive information is needed, we may direct you to a secure third-party platform.
3. How We Use Information
We may use information collected through this website to:
Respond to inquiries
Review consultation requests
Help determine whether services may be appropriate
Direct you to the appropriate therapist, booking page, or third-party platform
Provide information about online therapy, insurance, private-pay options, or services
Improve the website and user experience
Maintain website security
Comply with legal, ethical, professional, or regulatory obligations
Send limited administrative or follow-up communications
We do not use website submissions to provide emergency services.
4. Email Communication
Email is not a fully secure form of communication.
By contacting us by email, you acknowledge that we may respond by email unless you request another method of communication.
Please do not include sensitive, clinical, financial, legal, or emergency information in email messages.
5. HIPAA and Clinical Information
If you become a client of Zion Counseling Center LLC, certain information may become protected health information under applicable health privacy laws, including HIPAA where applicable.
This website Privacy Policy is not a substitute for our HIPAA Notice of Privacy Practices.
Our HIPAA Notice of Privacy Practices explains how protected health information may be used and disclosed and describes client rights related to that information.
If there is a conflict between this website Privacy Policy and the HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control.
6. Third-Party Platforms
Zion Counseling Center LLC may use third-party services for website hosting, email, scheduling, telehealth, billing, insurance verification, payments, analytics, and marketing.
These may include platforms such as:
Website hosting providers
Email providers
Scheduling platforms
Telehealth platforms
Insurance verification and billing platforms such as Headway
Payment processors
Analytics tools
Advertising or marketing tools, if enabled
When you use a third-party platform, your information is governed by that platform’s own privacy policy, terms, and security practices.
7. Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, and evaluate marketing effectiveness.
These tools may collect general information such as pages viewed, time spent on the website, device type, browser type, general location, and referral source.
You can adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.
8. Marketing Communications
If you subscribe to updates, download resources, or submit a form, we may send limited follow-up or administrative communications.
You may opt out of marketing emails at any time by following unsubscribe instructions or contacting us directly.
We do not intentionally use advertising tools to collect detailed clinical information. Please do not enter sensitive clinical information into website forms, pop-ups, or general contact fields.
9. How We Share Information
We do not sell your personal information.
We may share limited information when necessary with:
Service providers who help operate the website or business
Scheduling, billing, insurance, payment, or telehealth platforms
Professional advisors, such as legal, accounting, or compliance consultants
Government, regulatory, or legal authorities when required by law
Other parties when necessary to protect rights, safety, security, or comply with legal obligations
If you become a client, clinical information may be handled under applicable consent forms, professional standards, HIPAA requirements where applicable, and our Notice of Privacy Practices.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You use the website and submit information at your own risk.
11. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
Clinical records, if created, are retained according to applicable legal, ethical, professional, and regulatory requirements.
12. Your Privacy Choices
Depending on applicable law and the nature of your relationship with Zion Counseling Center LLC, you may request to:
Access certain personal information
Correct inaccurate information
Request deletion of certain non-clinical information
Opt out of marketing communications
Ask questions about how your information is used
Request a copy of applicable clinical privacy notices if you are a client
Some requests may be limited by legal, ethical, clinical, billing, insurance, or recordkeeping obligations.
13. Children and Teens
Zion Counseling Center LLC provides services for adults only.
This website is not intended for children or teens, and we do not knowingly collect information from individuals under the age of 18.
If we become aware that information was submitted by a minor without appropriate authorization, we may delete it.
14. External Links
Our website may contain links to third-party websites, directories, booking pages, insurance platforms, payment processors, or other external services.
We are not responsible for the content, privacy policies, security practices, or actions of third-party websites or services.
15. No Guarantee of Services
Submitting a website form, email, or consultation request does not guarantee services, scheduling, insurance coverage, or therapist availability.
Zion Counseling Center LLC reserves the right to determine whether services are clinically appropriate and available.
16. State-Specific Privacy Rights
Depending on your state of residence, you may have additional privacy rights under applicable state laws.
These rights may include the ability to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
Contact Us
If you have questions about these Terms & Conditions or Privacy Policy, please contact:
Zion Counseling Center LLC
Website: www.myziontherapy.com
Email: admin@myziontherapy.com
Phone: (917) 409-7627
Email is not a secure form of communication. Please do not include sensitive or clinical information in privacy-related emails unless specifically instructed through a secure method.