Privacy Policy
Effective Date: May 4, 2026
Last Updated: May 4, 2026
Zion Counseling Center LLC (“Zion Counseling Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, www.myziontherapy.com
, submit a form, contact us, or interact with links and services made available through our website.
This Privacy Policy applies to website activity only. If you become a client of Zion Counseling Center, your clinical information may also be governed by separate intake documents, informed consent forms, platform policies, and our HIPAA Notice of Privacy Practices.
1. Important Notice About Clinical Information
Our website, contact forms, and email are not intended for emergencies or for submitting detailed clinical information.
Please do not submit sensitive mental health information, medical history, diagnosis information, insurance details, payment information, or crisis-related information through general website forms or email unless specifically instructed through a secure platform.
This inbox is not monitored for emergencies. If you are in immediate danger, call 911. If you are experiencing a mental health crisis, call or text 988.
2. Information We May Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Phone number
State of residence
General reason for contacting us
Preferred therapist or service
Insurance or private-pay preference
Any information you choose to include in a contact form, booking request, or email
We may also collect limited technical information automatically when you use the website, including:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage information
Cookies or similar tracking technologies
3. Information You Should Not Submit Through the Website
To protect your privacy, please do not submit detailed sensitive or clinical information through the website or general email, including:
Full medical history
Detailed mental health symptoms
Diagnosis information
Medication history
Social Security number
Full insurance ID numbers
Payment card information
Crisis or emergency information
Legal, custody, court, or divorce-related details
If clinical or billing information is needed, we may direct you to a secure third-party platform.
4. How We Use Information
We may use the information we collect to:
Respond to inquiries
Help determine whether Zion Counseling Center may be a good fit
Assist with scheduling or consultation requests
Direct you to the appropriate therapist, booking page, or third-party platform
Provide information about online therapy, insurance, private-pay options, or services
Improve our website, content, and user experience
Maintain website security
Comply with legal, ethical, professional, or regulatory obligations
Send limited administrative or follow-up communications
We do not use website submissions to provide emergency services.
5. Third-Party Platforms and Services
Zion Counseling Center may use third-party services to operate the website, manage communication, verify insurance, process billing, schedule appointments, or provide telehealth services.
These may include, but are not limited to:
Website hosting platforms
Email providers
Scheduling platforms
Telehealth platforms
Insurance verification and billing platforms such as Headway
Payment processors
Analytics tools
Advertising or marketing tools, if enabled
When you click a link to a third-party platform, you may leave our website. Your use of that third-party platform is governed by that platform’s own privacy policy, terms, security practices, and consent documents. Zion Counseling Center is not responsible for the privacy practices of third-party websites or platforms.
6. Insurance Verification
If you choose to verify insurance through a third-party platform such as Headway, your insurance eligibility, benefits, and in-network status are verified directly through that platform. Coverage is not guaranteed until the third-party platform confirms your specific plan details.
Zion Counseling Center does not control how third-party insurance or billing platforms verify coverage, determine benefits, or process claims.
7. Payment Information
Zion Counseling Center does not intentionally collect or store full payment card information through the general website. Payments, if applicable, may be processed through secure third-party payment processors or billing platforms.
Payment information submitted through third-party platforms is handled according to that platform’s privacy policy and security practices.
8. Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, and evaluate marketing effectiveness.
These tools may collect information such as:
Pages viewed
Time spent on the website
Device and browser type
General location data
Referral source
Website interactions
You can adjust cookie settings through your browser. Some parts of the website may not function properly if cookies are disabled.
9. Marketing and Advertising
If marketing tools are used, we may use limited website interaction data to understand how visitors find and use the website. We do not intentionally use advertising tools to collect detailed clinical information.
You should avoid entering sensitive clinical information into website forms, pop-ups, or general contact fields.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
10. How We Share Information
We do not sell your personal information.
We may share limited information when necessary with:
Service providers who help operate the website or business
Scheduling, billing, insurance, or telehealth platforms
Professional advisors, such as legal, accounting, or compliance consultants
Government, regulatory, or legal authorities when required by law
Other parties when necessary to protect rights, safety, security, or comply with applicable obligations
If you become a client, clinical information may be handled under applicable consent forms, professional standards, HIPAA requirements where applicable, and our Notice of Privacy Practices.
11. HIPAA and Protected Health Information
If you become a client of Zion Counseling Center, certain information may become protected health information under applicable health privacy laws, including HIPAA where applicable.
This website Privacy Policy is not a substitute for our HIPAA Notice of Privacy Practices. The Notice of Privacy Practices explains how protected health information may be used and disclosed and describes client rights related to that information.
If there is a conflict between this website Privacy Policy and the HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.
For your protection, do not submit sensitive clinical, financial, legal, or emergency information through general website forms or email.
13. Email Communication
Email is not a fully secure form of communication. By contacting us by email, you acknowledge that responses may occur by email unless you request another method of communication.
We use reasonable safeguards, but we cannot guarantee the security of email communications. Please do not include sensitive or detailed clinical information in email messages.
14. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
Clinical records, if created, are retained according to applicable legal, ethical, professional, and regulatory requirements.
15. Your Privacy Choices
Depending on applicable law and the nature of your relationship with Zion Counseling Center, you may request to:
Access certain personal information
Correct inaccurate information
Request deletion of certain non-clinical information
Opt out of marketing communications
Ask questions about how your information is used
Request a copy of applicable clinical privacy notices if you are a client
Some requests may be limited by legal, ethical, clinical, billing, insurance, or recordkeeping obligations.
16. Children and Teens
Zion Counseling Center provides services for adults only. Our website is not intended for children or teens, and we do not knowingly collect information from individuals under the age of 18.
If we become aware that information was submitted by a minor without appropriate authorization, we may delete it.
17. External Links
Our website may contain links to third-party websites, directories, booking pages, insurance platforms, payment processors, or other external services.
We are not responsible for the content, privacy policies, security practices, or actions of third-party websites or services.
18. No Guarantee of Services
Submitting a website form, email, or consultation request does not create a therapist-client relationship. A therapist-client relationship is only established after appropriate intake, consent, eligibility, scheduling, and acceptance by a clinician.
Zion Counseling Center reserves the right to determine whether services are clinically appropriate and available.
19. State-Specific Privacy Rights
Depending on your state of residence, you may have additional privacy rights under applicable state laws. These rights may include the ability to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy, please contact:
Zion Counseling Center LLC
Website: www.myziontherapy.com
Email: admin@myziontherapy.com
Phone: (917) 409-7627
Email is not a secure form of communication. Please do not include sensitive or clinical information in privacy-related emails unless specifically instructed through a secure method.
